2024 15th Annual NUBE Conference

A patient dying by suicide is one of the most difficult aspects of providing mental health care. Many providers struggle with coping in the aftermath of a patient death by suicide. Despite providers’ difficulty in accurately predicting who will go on to attempt or die by suicide, there is increasing pressure from regulatory bodies for healthcare organizations and providers to prevent suicide, with much scrutiny when a patient dies by suicide as well as emphasis on zero suicide. The Joint Commission (TJC) changed their definition of a sentinel event pertaining to suicide to one that occurred within seven days after last contact with levels of care, including the emergency room. As the timeframe of patient death by suicide has been expanded from three to seven days post-discharge, with broadening of the levels of care included in TJC’s revised sentinel event policy, it is anticipated that there will be increased reporting to TJC and investigations within healthcare organizations to evaluate contributory factors and root causes associated with these patient deaths. Providers who are struggling with coping in the aftermath of a patient death or other adverse outcome may have difficulty effectively contributing to a patient safety investigation such as a root cause analysis (RCA) following the death of a patient. There are existing data showing that when providers impacted by an adverse outcome are appropriately supported, they can meaningfully contribute to improving the culture of safety in an organization.

This presentation will review the intended goals of patient safety investigations such as RCAs and the unintended impact these investigations can have on providers who worked directly with patients. Participants will learn about expected acute stress reactions and strategies for coping. The session will also review ways to support providers impacted by these events, both individually and through support programs.

Learning Objectives:

Describe the intended purpose of a root cause analysis (RCA).

List three acute stress reactions and three strategies for coping after an adverse event.

Identify resources for providers impacted by adverse events.