2024 15th Annual NUBE Conference

Background: Emergency Medical Services (EMS) play a critical role in the initial 9-1-1 response to individuals exhibiting suicidal ideation and behaviors, often leading to emergency department encounters. However, there is a significant lack of standardized training and guidelines for EMS personnel in this area, resulting in varied outcomes for those in crisis. In early 2024, Los Angeles (LA) County’s EMS Agency, the largest in the country, launched a quality and performance improvement initiative to evaluate the current evidence for EMS assessment and management of individuals with suicidal ideation and behaviors. This initiative has led to key recommendations for LA County to develop new standardized policies, practices, and training. This general session will review the current findings and status of LA County’s efforts to enhance the 9-1-1 EMS response to patients with suicidal ideation and strategies that can be deployed in local jurisdictions.

Methods: A multi-stakeholder, community-partnered, performance improvement committee consisting of representatives from EMS, law enforcement, emergency department physicians, psychiatrists, nurses, and the Department of Mental Health was formed to conduct a comprehensive evaluation of existing protocols, identify gaps, and develop recommendations for policy enhancement and training improvement. The committee conducted a comprehensive literature review, including policy review from 34 county EMS agencies across California and national guidelines, and identified strengths and deficits in the current EMS response through case studies of base hospital radio calls and robust interdisciplinary discussions. The committee also designed and deployed a cross-sectional survey to capture LA County EMS personnel’s experiences with current protocols, identifying common challenges they face in assessing and managing suicidal patients. These processes collectively led to identifying key areas to enhance EMS policy, education, and training.

Results: 0 out of the 34 California counties evaluated had dedicated policies for the evaluation and management of patients at risk for suicide nor were any substantive practices identified in national guidelines. References to “suicide” or “danger to self” were often embedded within broader contexts such as “restraints,” “refusal to transfer,” or “behavioral crisis,” with limited, non-specific guidance. Survey results quantified the current state of providers’ education and confidence in evaluating and managing patients at risk for suicide. These results, along with committee case reviews, identified domains for quality improvement including written protocols that define terminology and provide guidance on: use of an evidenced-based screening tool, determining disposition, safety planning, and protocols for interacting with law enforcement.

Conclusion: This general session will describe the critical gap in standardized EMS protocols for evaluation and management of patients at risk for suicide, including results of an LA County EMS provider survey and a robust committee process following a quality improvement framework. A thorough analysis of the current state identified opportunities for system-wide improvements and innovation in EMS quality of care for 9-1-1 patients at risk for suicide. Leaders in emergency psychiatry will understand strategies to collaborate with key stakeholders to develop appropriate policy, education, and training.

Learning Objectives:

Examine a performance improvement committee’s approach to evaluate the current state of EMS field evaluation and disposition of individuals at risk for suicide, including a review of best practices and an analysis of current field protocols across California.

Review the results of a cross-sectional survey designed to understand EMS providers’ perspectives regarding opportunities and barriers to improve care for patients at risk for suicide.

Explore strategies for improvement or innovation in EMS policy, practices, and training to enhance quality of care for 9-1-1 patients at risk for suicide.